Empowering ghost sales
Probably the first idea that comes to mind when thinking about outsourcing some of your processes abroad is related to customer support. Who hasn’t experienced calling to your customer/provider X and getting attended by a person with that interesting British accent that Indian gentlemen usually have?
And, well, I guess that if I would ask you [...]
Harry Potter and the Wisdom of Crowds
Imagine arriving at your office, connecting your computer and finding out that part of your daily work has already been solved by two chaps in Mexico, one in Australia, and a distinguished German mister that you have never met before but happened to find your job interesting. What would be your reaction? Would you enjoy [...]
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